Refund and Returns Policy

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you refund or exchange.

Some items sold are not designed to be long lasting. These are not covered in this return policy.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. If item is purchase as part of a box, then all items from the box must be returned in unused condition in original packaging

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days depending on the method you used to pay.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at payments@hdbehaviourconsultancy.co.uk

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at If you’ve done all of this and you still have not received your refund yet, please contact us at payments@hdbehaviourconsultancy.co.uk and we will send details to arrange a return

Shipping returns

To return your product, contact us at payments@hdbehaviourconsultancy.co.uk to arrange

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance.

Need help?

Contact us at If you’ve done all of this and you still have not received your refund yet, please contact us at payments@hdbehaviourconsultancy.co.uk for questions related to refunds and returns.